Aligning the Organization Around the Customer with Customer Rooms
CX Journey
JUNE 19, 2015
It's not new; she wrote about customer rooms five years ago. This year, though, she devotes a few pages in her new book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , to this topic and includes an example from The Irvine Company. invoices, order forms, contracts, letters or emails, etc.),
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