CX Accelerator

NOVEMBER 7, 2023

Read each of these as a completion of this sentence: A company might not be customer-centric if they… Here’s what my friends came up with: , Luke Soon , focusing on the big picture says: 4) think short-term versus long-term. 10) shut down customer support channels for cost rather than customer choice. Culture comes from the top.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Fonolo

SEPTEMBER 28, 2022

Every call center knows customer feedback is precious. That’s why we invest staff, time, and technology budgets into call center software and organic outreach to learn how customers feel about the service they receive. An after-call survey is a series of questions requesting customer feedback right after an interaction.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

FEBRUARY 5, 2024

Gathering Customer Feedback Your users hold the key to unlocking the perfect color palette! So, gather customer feedback through: Surveys : Ask targeted questions about preferred colors for elements like CTAs or dashboards. Gather Customer Feedback the Right Way With SurveySensum!

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

Totango

OCTOBER 15, 2020

Accordingly, well-made CDPs will store data on servers that accommodate these concerns, keeping your business within its legal rights. For years, companies have been using customer data insights to provide better value and retain customers. All logged interactions a customer has had with your entire organization.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Lumoa

JUNE 28, 2018

Chapter 1: Everyone and everything is customer experience. Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At For HubSpot, it’s crucial to act on customer feedback as soon as they receive it.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64