Zendesk

DECEMBER 7, 2021

Let’s start with the basics: What is a customer touchpoint? To put it simply, a customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. And the experiences consumers have with those touchpoints can shape how they view your company.

Touchpoint 52

Touchpoint Customer Journey Map Legal Retail 52

Execs In The Know

JUNE 7, 2023

Compliance and Regulatory Considerations In emerging fields like generative artificial intelligence (AI), organizations should ensure they understand compliance and regulatory limitations to avoid potential legal or ethical issues. Use this feedback to guide decision-making and ensure that customer needs are at the forefront of all actions.

CX 85

CX Compliance Artificial Intelligence AI 85

SurveySensum

FEBRUARY 5, 2024

Gathering Customer Feedback Your users hold the key to unlocking the perfect color palette! So, gather customer feedback through: Surveys : Ask targeted questions about preferred colors for elements like CTAs or dashboards. Gather Customer Feedback the Right Way With SurveySensum!

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

Customer Bliss

AUGUST 15, 2017

Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally. In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first. Episode Overview. This past year, it was 800+.

Legal 81

Legal CX Business Administration Touchpoint 81

Lumoa

JUNE 28, 2018

Chapter 1: Everyone and everything is customer experience. Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At For the company, measuring customer success at each customer touchpoint is crucial.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

Totango

OCTOBER 15, 2020

It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. . A customer data platform (CDP) is software that collects and synthesizes data from various touchpoints into a holistic view of each customer. Contract and transactional data.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Qualtrics

FEBRUARY 26, 2019

I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with. On innovative ways Dun & Bradstreet works: An innovative thing that we’ve done is combining customer feedback with analytics to have a 360?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37