VOZIQ

APRIL 21, 2022

Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. Without these insights, retention efforts suffer gaps and with increasing competition and growing customer expectations, you may end up lagging significantly behind. So, delay no more!

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

PeopleMetrics

JULY 31, 2018

No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Structured Feedback. Unstructured Feedback. Let's dig right in. Let’s consider an example. Here’s how it works.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. You may find it easy to collect data manually from a hundred customers.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52