Customer Feedback Sentiment Analysis Text Analytics Unstructured Data 
SurveySensum
MARCH 3, 2022
A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Managing that data can be a real hassle.
InteractionMetrics
JULY 10, 2023
Will AI capture the nuances of the customer experience? And can it account for diverse customer expectations, subconscious reactions, and a range of sensations and feelings? Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances.
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