Totango

DECEMBER 16, 2020

Automate Customer Success with Out-of-the-box Templates. One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. Reduce Customer Churn by Detecting Risk.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Totango

FEBRUARY 10, 2021

In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

ClearAction

DECEMBER 31, 2017

Ask 10 companies what their customer experience strategy is and you’ll likely get 10 very different combinations of alphabet soup*: CJM, CRM, VoC, UX, FCR, NPS, AI, self-service, digital marketing, word-of-mouth, customer success, retention programs, loyalty programs, and so forth. It spans the end-to-end customer life cycle.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

Intercom, Inc.

APRIL 28, 2022

Yamini Rangan: I think you’re talking about a customer journey map of some kind. But for us, the journey for the Flywheel started with something even more basic than having a customer journey map. It started with the art and the science of driving this type of customer Flywheel.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

SurveySensum

JULY 4, 2023

These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience. Basically why and how customers are interacting with your brand. Define your key metrics that will serve as your indicators for customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience. Basically why and how customers are interacting with your brand. Define your key metrics that will serve as your indicators for customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SugarCRM

JANUARY 21, 2020

In this panelist recap, we take a look at lessons learned from four fast-growing companies— The New York Times, Cireson, Star2Star Communications and CE Power—that are succeeding in various aspects of the customer experience. #14: How to cultivate customers for life with better marketing, selling and customer service .

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26