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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

AI, machine learning, IVAs, robotic process automation (RPA), desktop process automation (DPA), knowledge management, and more will be instrumental in helping companies improve the service experience. Enterprises are leveraging interaction analytics to replace outdated methods (surveying, focus groups, etc.) probability).

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Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
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