Aquire

FEBRUARY 2, 2022

Consider that more than half of customers abandon their purchases if they don’t find quick answers to their questions — so self-service is one of the most effective (and cost-effective) ways to facilitate conversions and reduce churn. Higher satisfaction. Finding answers quickly is a big factor for customer satisfaction.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

Comm100

OCTOBER 11, 2017

Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Ask legal and human resources to provide a list of do’s and don’ts for real-time consumer engagement.

Social Media 49

Social Media Customer Service Start-ups Omnichannel 49

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more. Customers expect responses fast. That’s been fantastic.

Start-ups 118

Start-ups Innovation Sales NPS 118