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Customer experience, whose business is it?

Lumoa

Customer-experience leaders gain rapid insights to build customer loyalty and make employees happier armed with advanced analytics. source ) No wonder, customer experience is the engine of growth in 2018. Finance You might ask "How could a finance department influence customer experience?" That's fair.

article thumbnail

Customer experience, whose business is it?

Lumoa

Customer-experience leaders gain rapid insights to build customer loyalty and make employees happier armed with advanced analytics. source ) No wonder, customer experience is the engine of growth in 2018. Finance You might ask "How could a finance department influence customer experience?" That's fair.