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Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want

Comm100

The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Chatbots give customers instant responses to their customer service solutions. Uber is one easy example.

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A beginner’s guide to generative AI for business

Zendesk

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work? Generative AI can also adapt to context and produce unique, creative content.

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