Customer Loyalty Outlook Predictive Analytics Sentiment Analysis 
Ameyo Callversations
AUGUST 24, 2022
Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). Chatbots Trends and Future Outlook. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised.
SurveySensum
NOVEMBER 23, 2023
The reason is… Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand. NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them.
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