CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Smart surveys are one way of doing this.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Zendesk

JANUARY 3, 2023

In fact, half of financial services customers say they would walk away from a company after a single bad experience. As a result, customer experience (CX) has long been the financial services industry’s top priority. These roasts are highly shareable and have gone viral on social media, helping Cleo attract more customers.

CX 52

CX Finance Artificial Intelligence AI 52

SurveySensum

JULY 4, 2023

Basically why and how customers are interacting with your brand. Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Consistency across all customer interactions creates a seamless experience. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Basically why and how customers are interacting with your brand. Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Consistency across all customer interactions creates a seamless experience. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SugarCRM

FEBRUARY 15, 2022

Everything from thought leadership blog posts to infographics and entertaining videos can consistently bring in traffic and provide engagement opportunities for your audience. Don’t Forget Social Media. Your marketing team undoubtedly has a social media presence. At Sugar, we share that obsession.

B2B 49

B2B Social Media Engineering Start-ups 49

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132