Zendesk

OCTOBER 12, 2021

All that constant communication is made possible in part by Customer Relationship Management (CRM) technology. Sales reps use CRM systems to capture every interaction, keep contact info up to date, and manage accounts of all sizes. That’s just the tip of the iceberg. Seamless integration.

CRM 98

CRM Outlook Sales Social Media 98

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Top customer experience trends in 2022. Various aspects of customer experience have evolved. . Let’s dive in!

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Zendesk

JULY 21, 2021

Plus, it’s a lot easier to close the deal when it’s clear why a potential customer is a good fit for your product or service. Understanding what is most valuable to [the customer]…you move yourself much closer to the goal line.”. Matt Peoples, CX and technology consultant at Virtual Hold Technology Solutions.

Sales 98

Sales Start-ups Outlook Technology 98