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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

Identify the experts who deliver an exceptional customer experience. Mystery shop your competitors in person and online. Google the Top Ten Best list, not only in your industry but also in the business category where your customers buy products or services. Allocate resources. Review each budget line item.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.