DMG Consulting

JANUARY 7, 2022

IVAs: Using AI to Serve Customers and Contact Centers. Intelligent virtual agents (IVAs) represent the future of omnichannel self-service, a new standard of voice and digital self-service in a channel-optimized format. IVAs may include visual representations—i.e., to determine the most appropriate action to take.

Contact Center 48

Contact Center AI Artificial Intelligence Machine Learning 48

Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. This can include connecting the customer with the right department or salesperson, processing payments, and so on.

CRM 52

CRM AI Customer Service ML 52

SurveySensum

JANUARY 16, 2024

To aid you in the entire process, you can use automation and machine learning (ML) to help analyze data based on patterns or trends. Integrate customer feedback into your product development process Finally, you’ve reached the concluding part—the actual execution. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

To aid you in the entire process, you can use automation and machine learning (ML) to help analyze data based on patterns or trends. Integrate customer feedback into your product development process Finally, you’ve reached the concluding part—the actual execution. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52