Customer Relationship Management Machine Learning ML Predictive Analytics 
Fonolo
MAY 23, 2023
Personalization offers unique customer experiences based on demographic segments or predefined rules. It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences. It enables a more precise and relevant customer experience.
DMG Consulting
JUNE 11, 2019
This means that the solution must utilize at least one of three pillars of AI for the contact center: natural language understanding/generation/processing (NLU/NLG/NLP), machine learning and real-time analytics. Real-time analytics frequently takes and acts upon the input from an NLU solution. Machine Learning.
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