Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. The solutions are all based on a customer’s specific preferences, behaviors, and needs. What is Hyper-Personalization in a Contact Center?

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. Social media: It’s best not to turn a blind eye to your social media pages.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. It’s the same thing for customer support. In this age of digital transformation, customer service is becoming more and more proactive.

CRM 52

CRM AI Customer Service ML 52

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. What is cloud computing? Who all can use cloud computing? What is UCaaS?

Contact Center 52

Contact Center Social Media ML Technology 52