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10 predictions for customer experience in 2019

Steven Van Belleghem

DECEMBER 10, 2018

The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. Share information about an upcoming event adds value to a customer, and it is easier than using bots to solve complex customer service issues. 3 Predictive commerce.

Customer Experience 52
Customer Experience Start-ups B2C Touchpoint 52
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

The impacts of COVID-19 changed customer service for good. Customers are online more than ever, with customer service taking center stage. While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Customer service skills.

Customer Service 98
Customer Service Customer Expectations AI Social Media 98
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