ECXO

MAY 11, 2023

In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

CX Journey

FEBRUARY 12, 2015

To win The CX Dating Game, therefore, you''re going to need to be able to answer the following questions: Where else are my customers spending their wallet for the main categories I compete in? Knowing what drives spend toward the SOW winner becomes the Ultimate Answer that then guides your CX transformation strategies.

Gaming 68

Gaming CX CX Transformation NPS 68

Customer Bliss

AUGUST 3, 2018

There’s still a need to raise the game on the science. Spend time determining your customer lifetime value. Overall, you need to get a real understanding of where your company stands versus competition in the eyes of customers.

CX 48

CX Social Media NPS Customer Loyalty 48

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178