6 Ways to Improve Omnichannel Customer Experience
Lumoa
JUNE 26, 2023
Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. NPS uses a single-question survey with a scale of 1-10.
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