SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. What is Customer Experience?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

MAY 25, 2023

To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. Among these metrics, Transactional Net Promoter Score, or tNPS, has emerged as a popular choice. Let’s get started! What is tNPS?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Intercom

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

SurveySensum

AUGUST 26, 2020

Also, Forrester publishes a CX quality benchmark of large global brands called Forrester’s Customer Experience Index stating that the big companies of certain industries can earn hundreds of millions of dollars of annual increment of revenue on a one-point increase in Forrester’s Customer Experience Index (CX Index ).

CX 98

CX E-commerce Customer Acquisition Customer Retention 98

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MARCH 31, 2021

That’s why collecting customer feedback should be central to any customer experience (CX) operation. This guide will define customer feedback, explain why customer feedback is important, identify different types of customer feedback, and outline tips from customer service experts on how to make the most of it.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Put simply, when you give customers a great experience they’ll buy again, be more loyal to your brand and share their experience with other people. You’ll see improvements in: customer retention.

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42