Shep Hyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Invoicing 115

Invoicing Education Customer Retention Start-ups 115

Lightico

MARCH 24, 2022

The best insurance agency software in 2022 will offer a wide range of features, including policy and claims management, policy issuance, contact management in the form of customer relationship management (CRM) tools, and marketing automation tools. Applied Epic. You can watch a demo here or request a personalized demo here. .

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

ClientSuccess

NOVEMBER 15, 2022

One way to ensure your customers stay with you is to add a personal touch to customer success. This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1.

Invoicing 74

Invoicing Legal Social Media Finance 74

ClientSuccess

APRIL 2, 2021

Understanding your customers’ needs and observing changes in their preferences ultimately shape how you sell, market, and deliver customer service. One way to create a consistent customer experience is through automation. You can use forms for your sales orders that can facilitate your overall ordering process.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Experience Investigators

JUNE 22, 2021

Even customer journey maps can neglect key phases of the customer experience. They are sometimes focused on the ideal scenarios where issues don’t happen: All customers are happy, all products are on-time, and there’s no need for customer service to resolve customer complaints.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategies involving both on and off your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. A simple answer is by focusing your efforts on customer retention. What is Customer Retention? But does one achieve that?

E-commerce 52

E-commerce Sales Invoicing Social Media 52

Intercom, Inc.

NOVEMBER 25, 2021

Shep Hyken on getting customers to come back again and again. Customer retention is the new conversion. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Even if they never see a customer, because their job ultimately affects customers.

CX 206

CX Social Media Start-ups Invoicing 206