Customer Service is a Value Center (NOT a Cost/Profit Center!)
ClearAction
JULY 11, 2023
It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Tap into the 3X growth opportunity!
48 
Let's personalize your content