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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Tie the value of each customer to this turnaround. This tells you how much value was rescued by Customer Service. I love it.

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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