Shep Hyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Invoicing 115

Invoicing Education Customer Retention Start-ups 115

Zendesk

JULY 9, 2021

An optimized knowledge base helps you rank on search engines for desired keyword phrases, which allows your current customers to find the answers to their questions quickly. This, in turn, increases customer retention as you’re indirectly increasing your brand recall value. Help potential customers find you.

Engineering 89

Engineering Invoicing Education Customer Retention 89

Intercom, Inc.

MARCH 26, 2019

There is no point exerting lots of energy attracting new customers if you struggle to keep your existing customers happy and subscribing to your service. Indeed, we have gone so far as to say that “ customer retention is the new conversion ,” and the data backs that claim up. The value of the second invoice.

Invoicing 128

Invoicing Sales Customer Retention Start-ups 128

Experience Investigators

JUNE 22, 2021

Some of us live, breathe and constantly think about the customer experience. Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Get proactive about how to engage with customers who might receive statements or invoices but little else.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

Hodusoft

SEPTEMBER 14, 2023

Complex billing and payment processes ISPs that rely on traditional billing processes, manual payment reminders, and paper-based invoices are more likely to face this problem. They must encrypt sensitive data, implement strong security protocols, and educate tenants about cybersecurity best practices.

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98