SurveySensum
OCTOBER 23, 2023
The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback.
Lumoa
SEPTEMBER 11, 2023
Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
Lumoa
SEPTEMBER 11, 2023
Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
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