Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

CX Accelerator

JANUARY 7, 2019

Do terms like NLP and Machine Learning mean anything to you? Natural Language Processing (NLP) NLP enables computers to process large amounts of text in any language and understand what’s being said. The ability to respond to customer inquiries is all predicated on understanding accurately what the customer is saying or asking.

AI 275

AI Machine Learning CX Net Promoter Score 275

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? NLP enables computers to process large amounts of text in any language and understand what’s being said. The ability to respond to customer inquiries is all predicated on understanding accurately what the customer is saying or asking. Machine Learning.

AI 63

AI Machine Learning CX Net Promoter Score 63

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. Text extraction. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Steep learning curve. Integrations.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52