Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

CX Accelerator

JANUARY 7, 2019

Do terms like NLP and Machine Learning mean anything to you? Natural Language Processing (NLP) NLP enables computers to process large amounts of text in any language and understand what’s being said. The ability to respond to customer inquiries is all predicated on understanding accurately what the customer is saying or asking.

AI 275

AI Machine Learning CX Net Promoter Score 275

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? NLP enables computers to process large amounts of text in any language and understand what’s being said. The ability to respond to customer inquiries is all predicated on understanding accurately what the customer is saying or asking. Machine Learning.

AI 63

AI Machine Learning CX Net Promoter Score 63

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. Text extraction. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Steep learning curve. Integrations.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 17, 2023

And has a lightning-fast customer support team Best Features The product is easy to use. You can launch any type of survey in less than 10 minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. Retently Retently is one of the customer feedback tools for NBFCs.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 12, 2023

Revenue Growth Gartner reveals that companies with higher revenue actively collect more customer feedback. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. Here’s how they can positively influence your bottom line: 1.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178