Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. C&W’s mission statement is, “serve customers with passion,” and he spent time building out what this could really mean for the employees.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Execs In The Know

MAY 6, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services. However, moving away from traditional models can be challenging if not done right.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Execs In The Know

MARCH 25, 2022

CSAT Status — How are you measuring customer satisfaction across each support channel? Are there any new (digital) channels that could make a notable impact by increasing overall customer satisfaction? Support Channel Offering — Are you able to communicate with your customers via their preferred channel(s)?

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52

Execs In The Know

APRIL 8, 2022

This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). CX Transformation Secret Revealed: The Hero Is Your Customer!

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98