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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

The CSAT: Measuring Customer Satisfaction in a Contact Center. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. What is customer satisfaction (CSAT)? Source:- Wikipedia.

Contact Center 52
Contact Center Customer Satisfaction Net Promoter Score NPS 52
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What is product-market fit? Examples and strategies to find it

Zendesk

AUGUST 22, 2023

Businesses that focus on delivering exceptional customer experiences and service are more likely to drive significant growth than those who don’t—a great product and great CX are the two key ingredients that make customers come back. How often do you use [Product or Service Name]?

Net Promoter Score 52
Net Promoter Score Sports Social Media Finance 52
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