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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

The CSAT: Measuring Customer Satisfaction in a Contact Center. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. What is customer satisfaction (CSAT)? Source:- Wikipedia.

Contact Center 52
Contact Center Customer Satisfaction Net Promoter Score NPS 52
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What is product-market fit? Examples and strategies to find it

Zendesk

AUGUST 22, 2023

Avenues for sourcing feedback include: Polls on social media Follow-up emails after a purchase Automated surveys following customer service chats In order to receive unbiased, usable feedback in surveys, be sure to ask open-ended questions that don’t lead customers to a particular response.

Net Promoter Score 52
Net Promoter Score Sports Social Media Finance 52
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