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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

The CSAT: Measuring Customer Satisfaction in a Contact Center. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. What is customer satisfaction (CSAT)? Source:- Wikipedia.

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What is product-market fit? Examples and strategies to find it

Zendesk

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customersexpectations. Here are some related product-market questions that help measure customer satisfaction : How would you rate your overall satisfaction with [Product or Service Name]?