Customer Satisfaction Mystery Shopper Start-ups Technology 
Fonolo
DECEMBER 15, 2022
It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. Fortunately, there’s a ton of great contact center software out there to help achieve a near-frictionless customer experience. Here are a few of our favorites: Call-Back Technology.
CX Journey
APRIL 7, 2016
Ron and I have been working on this topic for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section in the April 2016 issue. They are: Rule #1: Don’t start with customer-facing employees. If the customer says X, respond with Y.”)
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Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience.
Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience.
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