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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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Aligning sales and customer service: How and why

Zendesk

NOVEMBER 16, 2021

Most customers will end up interacting with both sales and customer service. But in many teams’ perspective, the customer experience with sales has nothing to do with the experience with service. This is where companies start losing profit.

Sales 98
Sales Customer Service Non-Profits Start-ups 98
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