SurveySensum

AUGUST 14, 2023

In essence, the CES survey becomes a compass guiding your efforts toward optimal customer satisfaction. Customers have different preferences when it comes to contacting a business or providing feedback. But instead of sending the survey right after their contact with your customer service team, you sent the survey weeks later.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Intercom

FEBRUARY 15, 2023

happen at every touchpoint of a customer’s journey: from how easy it is to navigate your website, to how much they enjoy using your product, to how quickly they can get in touch with customer service to resolve an issue, it all contributes to a customer’s impression of you.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Zendesk

FEBRUARY 7, 2024

Understand their reasons for churning Next, you must understand why the customer left and your customer churn rate. Lean on your data to identify patterns in customer behavior, browse negative reviews , and conduct customer surveys or request feedback to gain insights into their experiences.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

MARCH 31, 2021

That’s why collecting customer feedback should be central to any customer experience (CX) operation. This guide will define customer feedback, explain why customer feedback is important, identify different types of customer feedback, and outline tips from customer service experts on how to make the most of it.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Comm100

DECEMBER 1, 2017

This is the second biggest customer intelligence investment focus for 2018 — and one that 63% of businesses call a priority. Customer experience management tools (55%), customer service management tools (50%) and social media monitoring (50%), make up subsequent investment priorities. They are about the customer.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Those companies that are leaders in excellent customer experience have employees that are 60% more engaged than the rest. Happy employees, make for happy customers. Is the customer experience enjoyable?

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42