Customer Service, Government, Illinois and Technology

Shhhh, they’re listening - inside the coming voice-profiling revolution

The Customer Service Blog

APRIL 28, 2022

It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customer service representative they’re monitoring. Smartphones also contain such technology. It can be you, too.

Artificial Intelligence

Artificial Intelligence Government Machine Learning Technology

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

JUNE 15, 2017

As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on Small Business.

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Shhhh, they’re listening - inside the coming voice-profiling revolution

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

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