Zendesk
APRIL 26, 2023
According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. Much of this is already happening —how customers search for products, book reservations, or even get tailored help center content are just a few examples of AI’s current impact.
The Customer Service Blog
APRIL 28, 2022
It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customer service representative they’re monitoring. Smartphones also contain such technology. It can be you, too.
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Taylor Reach Group
JUNE 15, 2017
As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on Small Business.
Fonolo
JULY 9, 2018
Read on as we roll out the carpet and pay homage to the 2018 Customer Experience Excellence Award Winners (#CXAwards): PFSweb (NASDAQ:PFSW) is a Global Commerce Operations Partner with solutions spanning branded fulfillment services, high-touch customer care, intensive fraud management offerings, and scalable WMS and OMS technologies.
Taylor Reach Group
JUNE 26, 2017
Contact centers, customer service and customer experience: news, views and how to's. Technology Contact Centers Must Have for 2018 . The Power of Personalisation in Customer Service . Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018. Newsletter.
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