Comm100

MAY 4, 2022

Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.

Omnichannel 81

Omnichannel AI Artificial Intelligence Start-ups 81

Comm100

MARCH 2, 2022

Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. With this has come a high appreciation of customer experience (CX).

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try!

Innovation 52

Innovation Artificial Intelligence AI CX 52

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 65

Customer Service Social Media Omnichannel Technology 65

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52