Comm100
SEPTEMBER 28, 2021
Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.
1 to 1
FEBRUARY 24, 2015
For the Office of Child Support at the Michigan Department of Human Services, efficiency remains critical, as this division serves nearly one million families throughout the state. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.
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Fonolo
FEBRUARY 26, 2019
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If you have, you were tacitly acknowledging the importance of positivity in customer service. How to Efficiently Manage Service Levels with the Right Technology. The Benefit of Call-back Technology.
Beyond Philosophy
MARCH 16, 2023
When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? His research focuses on customer satisfaction, customer experience, measurement, and management. Also, grocery stores might have more self-service options.
Fonolo
APRIL 25, 2019
It’s not often that you get to hear exceptional and positive customer service accounts, so today we bring you five that will shock you – but in the best of ways. With each one of these encounters, one can see how brands can foster and forge loyalty with their customers. A House on Fire, a House Restored.
Comm100
MAY 4, 2022
For credit unions wanting to meet their members’ customer service expectations, omnichannel member engagement is essential. Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States.
Comm100
DECEMBER 13, 2021
Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. While people value the speed and convenience provided by digital banking channels, they still seek human interactions in a variety of services.
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