Contact Center Customer Service Michigan Technology 
Fonolo
FEBRUARY 26, 2019
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If you have, you were tacitly acknowledging the importance of positivity in customer service. How to Efficiently Manage Service Levels with the Right Technology. The Benefit of Call-back Technology.
Fonolo
APRIL 25, 2019
It’s not often that you get to hear exceptional and positive customer service accounts, so today we bring you five that will shock you – but in the best of ways. With each one of these encounters, one can see how brands can foster and forge loyalty with their customers. A House on Fire, a House Restored.
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Execs In The Know
OCTOBER 30, 2022
It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try!
Comm100
NOVEMBER 13, 2022
Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Customer service chatbots don’t just benefit the end consumer.
Callminer
SEPTEMBER 5, 2017
Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. In her free time, she writes literature.
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