Inside Customer Service
APRIL 22, 2021
Customer service managers write a lot of procedures. Customer experience becomes inconsistent. Service quality erodes. Here's a five step process for writing customer service procedures your employees will love. Next, the manager started sharing each mystery shopper report with the team.
Customers That Stick
DECEMBER 15, 2014
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Sympathetic Holiday Shopper. of respondents said they have “felt sorry” for retail workers who work on holidays. VOLUME 37: November 2014.
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Qualtrics
FEBRUARY 21, 2021
We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Why Issue Surveys? . Garbage in. Garbage out. Mis-Representative Samples.
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Why Issue Surveys? . Garbage in. Garbage out. Mis-Representative Samples.
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