Customer Service Mystery Shopper Start-ups Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
Essentially, my rep is pushing for the answers he wants his higher ups to see. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts?
InteractionMetrics
SEPTEMBER 17, 2019
Essentially, my rep is pushing for the answers he wants his higher ups to see. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts?
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