SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

AUGUST 10, 2023

Ensure Seamless Navigation Throughout the Customer Journey If you don’t know the problem how will you solve it, right? Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. How do I do that?

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

JANUARY 7, 2021

According to Microsoft, brands that proactively solicit feedback are viewed more favorably by customers. With 34% of businesses now implementing customer journey mapping, it’s becoming even more important to understand how to measure it. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 24, 2022

They help you find out customer challenges, resolve them and communicate those resolutions to the customers enhancing customer experience. ? Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. How to close the feedback loop? Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52