VOZIQ

DECEMBER 17, 2020

The blog presents three successful approaches to reducing costs utilizing customer experience and attrition gains: Reverse-engineer customer experiences. Our next goal in the new year is to make significant advances to our Predictive Text Analytics technology and enable the customer value leaders in their retention initiatives.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Finally, we will have an updated, self-service survey engine released this year!

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

AUGUST 10, 2023

Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. Use Experience Engineering Having a product with no friction is a dream every company dreams of and as much as we try to eliminate friction in the product, sometimes issues come up that require effort to resolve.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

DMG Consulting

JANUARY 24, 2023

Transcription that applies a speech-to-text engine to simultaneously convert all audio interactions into text, providing a visual map of the call. Speaker separation to distinguish between different speakers (customer and agent) in dual-channel recordings, in order to conduct analysis on the speaker-side audio.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Lumoa

MAY 16, 2024

Meanwhile, you can almost hear the prudent software engineers screaming: “This is not a process!” This iterative approach doesn’t always fit into the linear development pipelines that software engineers are accustomed to. In software engineering, quality is often about something working correctly or not.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. But because this comment starts off by doubling down favorably, it could throw some AI-based text analytics off.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Lumoa

JANUARY 7, 2021

Some text analytics tools allow you to measure these comments, so you can use this to measure this part of the journey. In this stage, customers are actively researching different brands and considering alternative products using search engines. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

MARCH 31, 2019

It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

PeopleMetrics

APRIL 15, 2015

Sure, a great team of software engineers and UX experts is important. Do you have text analytics integrated into your system? A Note to B2B Providers: Text analytics software works best with large volumes of data. A deep understanding of customer measurement (e.g.,

Voice of the Customer 82

Voice of the Customer Net Promoter Score Text Analytics VOC 82

SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. Direct customer interaction and response through the Listening engine. Easy setup of NPS dashboards for individual departments.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 8, 2023

Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. These surveys capture customer sentiments over time and provide valuable insights to enhance their experience. However, surveys alone are not sufficient for comprehending customer feedback.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback. How to close the feedback loop? Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Lumoa

DECEMBER 5, 2017

Did you know that text analytics at Lumoa are powered by AI? ”AI From engineering hybris to customer centricity; Build the thing right vs. Build the right thing. Will AI help in solving customer-related issues? Certainly, yes! AI is of help when it comes to engaging with customers and, also, analysing the data.

CX 109

CX Healthcare Text Analytics AI 109

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. Using the Listening Engine, you can directly listen and respond to customers. When you have too many customer personas and a huge pool of audience, you really need to manage it. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Qualtrics

APRIL 13, 2021

Text iQ , our advanced AI and natural language processing tool that helps you understand deep customer sentiment and emotion from open text just got even more powerful. In the new way of work, where speed and agility can make or break a business, the ability to take action before an experience breakdown even occurs is game changing.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

APRIL 5, 2021

Qualtrics makes it really easy to understand your results by viewing charts that make it easy to spot trends and then make decisions.” - Brandon O, Senior Product Design Engineer See all reviews. Powerful analytics.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26