Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Aquire

JANUARY 24, 2022

The top five industries profiting from the incorporation of chatbots are real estate (28 percent), travel (16 percent), education (14 percent), healthcare (10 percent), and finance (5 percent) ( collect.chat ). Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. Facebook ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. As such, it makes sense to understand what these customers need and want.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. As such, it makes sense to understand what these customers need and want.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Best Features: Create customized surveys with ease using Survicate’s flexible survey builder.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

APRIL 5, 2022

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics offers you functional features like predictive AI, Automated actions, customer experience management, business value realization, etc. . Contact the sales team to get customized quotes.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52