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2020 Customer Experience: 20 Wishes

ClearAction

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 10) Close the Loop with Your Customer Base.

CXM 120
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2020s Customer Value: 20 Wishes

ClearAction

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 10) Close the Loop with Your Customer Base.

CXM 90