Remove Customer Survey Remove Machine Learning Remove Mystery Shopping Remove Structured Data
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Addressing metrics gaps between bot-led and human-led service

Comm100

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.