Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

SEPTEMBER 10, 2018

Sometimes they have a long history of doing surveys and they want to continue that to keep the results comparable. Certainly, they cannot start sending long customer surveys out too often. Very often, scheduling customer surveys like that leads to dissatisfied customers and slow improvement cycles.

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72

InteractionMetrics

JANUARY 16, 2020

Specifically, should you optimize your customer experience or improve it? I’ve come down on the side of customer experience optimization because improvement is just too vague. For instance, many of us equate service and manufacturing quality with the Japanese Kaizen principle ‘strive for never-ending improvement’.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52

InteractionMetrics

JANUARY 16, 2020

Specifically, should you optimize your customer experience or improve it? I’ve come down on the side of customer experience optimization because improvement is just too vague. For instance, many of us equate service and manufacturing quality with the Japanese Kaizen principle ‘strive for never-ending improvement’.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52