CX Journey

FEBRUARY 12, 2015

In both cases, you find that NPS/satisfaction doesn''t strongly correlate with revenue or SOW increases, as hoped. Asking current customers to rate your performance yields important insights, making it possible to uncover key drivers of satisfaction, NPS, or loyalty - whatever your metric, the insights are both helpful and necessary.

Gaming 68

Gaming CX CX Transformation NPS 68

Customer Bliss

AUGUST 3, 2018

There’s still a need to raise the game on the science. Proving there’s a growth strategy is a fundamental portion of leading customer experience work. - @rgmarkey #CX #CustExp Click To Tweet. Spend time determining your customer lifetime value. What Do You Know Now That You Wish You Knew Then?

CX 48

CX Social Media NPS Customer Loyalty 48

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX How to overcome those challenges? Recognise your business is about the customer and not you.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64