article thumbnail

Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Looking back now I realize I would have never been fully prepared…only the process of learning through failure and taking quick, educated chances brought any level of success. Home To CX Accelerator Blog And there it is!

CX 203
article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage. But the role of the CX leader does not stop in the interview stage. Stage Two, The Fence.

CX 182
article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage. But the role of the CX leader does not stop in the interview stage. Stage Two, The Fence.

CX 182